Refund policy
Return & Refund Policy
Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Return Eligibility
You may request a return if:
- The return request is made within [7 DAYS] of receiving your order.
- The item is unused, unworn, unwashed, and in its original condition.
- The product is returned with all original packaging, tags, accessories, and proof of purchase.
- The item has not been damaged due to misuse, improper handling, or normal wear and tear.
We reserve the right to refuse returns that do not meet the above conditions.
Return Timeframe
Returns must be requested within [7 DAYS] from the date your order is delivered.
To initiate a return, please contact us at:
Email: [EMAIL ADDRESS - ghataksudipta1@gmail.com]
Please include your order number, the reason for the return, and clear photos (if applicable).
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed within [REFUND PROCESSING TIME - 7 DAYS].
- The refund will be issued to your original payment method whenever possible.
- Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
Shipping charges (if any) are generally non-refundable unless the return is due to our error or a defective product.
Exchange Policy
We offer exchanges for eligible items if:
- You received the wrong item.
- The product is damaged or defective.
- You require a replacement for an eligible item, subject to stock availability.
To request an exchange, please contact us within [7 DAYS] of delivery.
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us within [7 DAYS] of receiving it.
Please provide:
- Your order number.
- A description of the issue.
- Clear photos or videos showing the damage or defect.
After verification, we will arrange a replacement, exchange, or full refund at no additional cost to you.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Personalized or customized products.
- Items marked as "Final Sale" or "Non-Returnable."
- Products showing signs of use, damage, or alteration by the customer.
- Items returned without original packaging or proof of purchase.
- Gift cards, digital products, or downloadable items (if applicable).
Return Shipping Costs
- If the return is due to a damaged, defective, or incorrect product, we will bear the return shipping cost.
- If the return is due to a change of mind or any reason not caused by our error, the customer is responsible for the return shipping charges unless otherwise stated.
We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of items lost during return transit.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Email: [EMAIL ADDRESS - ghataksudipta1@gmail.com]
We appreciate your trust and are committed to resolving any issues fairly and promptly.